Yes. As of May 19th 2020, Merriam Piano Showrooms are back open for customers, with safety protocols in place. All customers are kindly asked to come to the showroom with a facial covering or mask. All staff members will be equipped with masks as well, and the showrooms and instruments will be disinfected several times per day. We will also be limiting the number of customers permitted in the showrooms at any given time.

Yes, in most situations we are able to deliver pianos to customers both in the GTA, and in more remote areas, most digital pianos as well.  Our response times for delivery windows may be lengthened right now, so please expect slightly longer wait times (i.e. 1 week vs. next day)

Yes. We are taking several measures to ensure that pianos delivered are safe to you. 

For digital pianos, we are offering one of two options: pre-assembly so our teams do not need to enter your home, or ‘curb drop-off’ in a sealed box, so you can bring the instrument into the home yourself.

For acoustic pianos, we are not performing our pre-delivery work at the moment, and are deferring that service until it is safe to perform it in your home. Therefore, every acoustic piano will still be wrapped in its original plastic (crates MUST be removed to load onto trucks). Delivery personnel will be disinfecting their hands and face prior to every delivery appointment, and no one who either has any symptoms, or has any family members who have travelled or have symptoms is allowed to go to work. These are the same precautions being taken at major banks right now, such as TD or RBC.

We are extremely fortunate to be able to offer our customers access to our piano specialists right now. They can be reached by phone, email, SMS, and can also connect with you through video conferencing to discuss all of our options with you. They’re available 7 days a week and are happy to spend as much time with you as you need to fully educate you on your options. And remember, there’s never any pressure or obligation to purchase.

Yes. We recognize that this is a challenging time for many, and there are several things we are doing to make a piano purchase as affordable as possible.

• 0% financing is being offered on all instruments right now (O.A.C.)
• Every school piano, demo, and used instrument has been discounted to make sure that we have prices and options for everyone
• Manufacturers are working with us on new instruments as well, so that we can create buying opportunities on our most popular items

We have stock of our most popular models from Kawai, Roland, and Casio at the moment. Select instruments from W. Hoffmann and Bechstein are also available, however stock is limited.