Google Rating
4.9 
4.9
Caroline Zhang
17:13 02 Jan 18
I had great experience with Merriam Music. They really care about customer and pays great attention to our needs. There were some issues with other store at first but the manager solved it well and his sincerity and honesty really impressed me. There were plenty of selection in this store. I always wanted to have a great piano, finally I met mine. I love the sound and the touch of it. Highly recommend this store. The delivery service was exceptional and I even got great suggestions regarding how to arrange the piano in the living room.read more
Ilyas Mao
19:41 24 Oct 17
I recently shot a music video for a non profit organization and used the rehearsal stage. I have to say that it has been one of the best experiences in shooting a music video. The guys were very helpful and assisted in all of our requirements. The rehearsal stage is very beautiful and professional. I would definitely recommend it to anyone who is looking for a professional looking stage to shoot a music video. You can make it look like an actual concert.read more
Giuseppe E. Franzé
14:28 05 Nov 17
I recently bought a Kawai ES110 with the help of Riley, a very fine gentleman who was very responsive and patient, both via phone and e-mail. Dealing with Merriam Pianos was fast and simple and I am very happy with my purchase. I feel I received a greater value for the money I spent and I highly recommend this store and its professional, friendly staff.read more
Mildred Clayton
13:23 18 Jul 17
My experience working with Merriam Pianos was fantastic. Having services and selection geared to my personal needs was unique. Delivery was exceptionally quick considering the distance. The personal touch of follow-up phone calls shows Merriam really care for their customers.read more
Jiya Tagore
14:43 29 Jun 17
We purchased piano at Merriam yesterday. Joe made it very easy and he was very helpful. It was also a great experience for my daughter to choose a piano for her. Joe was very informative and patience. I would recommend Merriam piano to anyone planning to buy their instrument.read more
Grace Hu
15:16 12 Jun 17
I was looking for a baby grand piano. Joe A. with his exceptional amount of knowledge and professionalism, found me a perfect fit. He was extremely patient; he can really listen to you and make you feel special. I would recommend him to anybody who is looking to buy a piano.read more
Alde Calongcagong
17:22 05 Sep 18
Fantastic customer service. I'm loving my Kawai GX3. It is a wonderful instrument and is a treat to play on everyday.
Hamed M Jafari
22:36 15 Sep 18
I recently bought a Kawai piano. Having no prior experience with paino, Riley took the time to understand what I needed, explain all different options and recommended a piano that best fit our need for the next few years. Riley was very professional and it was a pleasure working with him. I highly recommend this store if you are looking for a piano.read more
Martin Lui
14:00 04 Oct 18
Bought a Kawaii upright piano. They have a great selection of pianos, and sales staff were very friendly. The piano movers were professional. The whole process was very seamless. 100% recommend.read more
Emerson Del
15:28 02 Dec 18
Merriam is a nice place but never has what I'm looking for! Great team working there
Michael Wan
21:59 17 Dec 18
Best in the business!! The service is exceptional. Staff are knowledgeable and helpful without being at all pushy. And the selection of pianos (digital, upright, and grand) is excellent. It took me months to decide and they could not have been nicer or more supportive. Now the proud owner of a beautiful piano for a great price, couldn't be happier. Highly recommend!!!read more
JinYoung Choi
23:52 17 Dec 18
Great experience while buying a digital piano in few months ago. Riley was exceptionally knowledgeable and friendly. Highly recommended!read more
Mark Chan
05:00 18 Dec 18
very helpful and a wide variety of digital and acoustic pianos. highly recommended
Angela Saccomano
20:30 02 Jan 19
Phenomenal customer service. Very patient and helpful with many phone calls, emails, connections with piano moving company, etc. on our behalf. Always felt that our personal business mattered. A+ Merriam! (especially to Salesman Riley). I was so nervous purchasing our first-ever piano, but Riley always put as at ease.read more
Mark Payne
01:38 10 Jan 19
Needed a new Kawai digital piano on short order - the folks at Merriam were so helpful and on the ball, helping me find exactly what I wanted. Brilliant knowledge and service!read more
Agustín Loreto
19:18 19 Jan 19
This is the third digital piano that I buy from these stores. They have the most knowledgeable people working here. I got actual "honest" advice both musically and technically so I could take a well informed decision. I liked how honest they were when making recommendations. This made me feel that I had to take their advice seriously. All the pianos I bought from them have been a "perfect choice" for me. Mainly, because they nailed the "price/features/brand" relationship to fit my requirements.You will not be disappointed if you are seeking professional advice when buying a piano.read more
Lavina Percy Dastur
03:06 19 Feb 19
Our first time buying a piano, but thanks to Boris and Robin who made it easy for us to own one. Had a real pleasant and hassle free experience with our first piano. Thank youread more
Jeff Ulster
13:29 25 Feb 19
I was really impressed with my experience at Merriam Music. Great range of pianos and excellent service. Patrick at Merriam was extremely helpful and patient. He answered all my questions, showed me a range of instruments that helped me understand some of the pros and cons, price points, etc. He spent many hours with me, and was also really responsive by email and phone (piano buying is a big deal and takes a fair bit of research and time). I was thrilled with the instrument I purchased from them - seriously, every day I get up and play I'm grateful for what I purchased, and for the experience I had there. I don't write reviews very often, but I wanted to make sure to get this in because some piano stores are like car dealerships - they might try a hard sell, or misrepresent their product, or try to upsell you, etc. I didn't feel that way at all here. I felt respected and well treated. Thanks Patrick and Merriam!read more
Xiaoning Liao
16:14 08 Jul 19
Excellent customer service. Both Patrick and Riley are very friendly and patient in explaining details of different models and brands, let me trying on different models for hours and helping me make final purchase decision. Highly recommend this store.read more
Cindy Foster
00:42 24 Jul 19
I had a fantastic experience here. I am new to piano and came here to purchase my first one. I wanted a digital and to see them in person, so I came in from out of town. Great selection of digital (and acoustic) pianos to help make a final choice. Riley assisted me and was very kind and knowledgeable and helped me decide on one. When I came back to finalize, I met Boris who was very friendly and patient and helped me pick it up to take home. This was back in March. I love the piano, it was a great choice for me and I have been enjoying learning. Thank you all!read more
Howard Yan
17:17 27 Aug 19
Bought a KDP110 at Merriam pianos. Excellent piano, friendly and professional service. Highly recommended
Olivia Wei
16:36 28 Aug 19
Nice experience! Stuffs there are very helpful. I find the piano I want and really enjoy it. Highly recommended.
Margret Comack
21:08 02 Oct 19
I had a very positive experience working with Riley at Merriam Pianos to create a plan for a trade in of my baby grand piano for the purchase of a beautiful Kwai 300. With Riley’s assistance I managed to move the baby grand out of our home and a few months later moved the Kwai upright into our new condo. Through the process I was provided with timely and complete information and received very professional service from the folks at Merriam and their piano moving company Braemore. I am very happy with the deal I made on the trade of my baby grand and delighted with the K300 choice thanks to the advice from Riley, who was very patient and informative as I looked at options. Highly recommend this company if you are searching for quality in service and piano choices.read more
Peter D
22:05 27 Nov 19
Excellent selection of quality pianos. Michael Daly was extremely helpful and professional, answered our questions, followed up, kept me updated and is very knowledgeable. Very happy and recommend highly.read more
Xin Yu
07:22 12 Jan 20
Normally I don’t do reviews, but since I’m still awake and exciting @140am because of today’s Merriam visit, might as well. And the exceptionally good customer service at Merriam is definitely worth recommending.As an absolute beginner, all I was trying to do was to touch and feel some of the digital pianos, and eventually purchase one and start learning. I’ve done a fair bit of research, on paper, but never got a chance to experience the real thing. So I went to the Merriam showroom this afternoon in the hope of seeking professional advice and boy was it worth it! Thanks to Patrick, who’s extremely nice and patient, if it wasn’t for your great customer service, I wouldn’t have made the purchase on site. Oh did I mention that I bought a BEAUTIFUL Kawai CN29 at an unbelievably good price! it’s definitely an impulse buy, I was never planning to make a purchase even after I’ve seen and touched all the floor models. It was after you’ve played the nice piece on kdp110 and CN29 that I started to seriously think about getting one right there. What I didn’t tell you was that we’ve had our eyes on the Casio PX860 that’s going to be on sale at Costco.ca for $900 from Feb 17. Money was already put aside for it (in another word, I’ve spent so much more than planned, thanks to Merriam) Another thing I didn’t say was the key action on the PX850 and PX160 in your showroom, well, idk, just felt so bad compare to Kawai, even the KDP110 feels so much better than the Casio. So there’s that, I guess I could comfort myself saying money well spent. Anyways, it was a pleasant surprise visiting the showroom, and I would hands down recommending Merriam pianos to anyone who’s looking to buy or even just to experience different kind of pianos. Great place to start, and very likely the place to finalize the purchase, just like what I did. Finally thanks to Stu, for making this deal happen. I’m a fan, watched all your YouTube videos, those reviews were really helpful during my research phase, and they were also one of the reasons why I ended up in your showroom today and made a purchase. Keep it up;)read more
Raeliana Morin
02:10 30 Jan 20
Came here to purchase a keyboard to play at the church and had an amazing experience. Our sales associate Boris was very kind and knowledgeable about their selection of keyboards. He did not push us to buy anything which was a plus too. The store is so beautiful and clean!read more
Aileen Tan
20:25 11 Feb 20
Me and my family went to Vaughan location to test Kawai selection of pianos. Riley assisted us and was very kind, helpful and knowledgeable. He provided best prices as well as help getting us reasonable price discount. Thanks Riley! I appreciate the delivery company they use as well because they were very carefull assemblying the piano we bought.Great service over all and definitely recommend!read more
Murhaf daaboul
17:25 22 Feb 20
Got my first piano from this place, and will definitely come back again, good attitude and help is provided from the employees!read more
Pierre Collard
03:22 02 Mar 20
Had an amazing first experience at Merriam Piano Oakville this afternoon. Customer service was helpful, knowledgeable and give customers the opportunity to discover various kinds of different pianos.This first introductory visit definitely helps for your own research and I will definitely come back for further testing and details to move forward in the process of getting my first Grand Piano.So far the best experience in GTA. Thanks to the staffread more
Donald Fu
02:57 22 Jun 17
We are very happy with our purchase at Merriam's. Riley was very patient with our questions and demands, and ensured that we had all of the information we needed to make an informed purchase. The CA67 became the newest addition to our new home. Thank you Riley and team for all of your help!read more
Colin Brennan
02:19 06 Mar 20
Been buying piano and vocal books for over 10 years here! Helpful staff on hand.
Norman Harrison
02:55 07 Apr 17
Well... it was a long time coming but I finally decided to purchase a Kawai VPC-1 piano controller from Merriam Pianos. I can honestly say that when it comes to knowledge and professionalism that Merriam Pianos rates the highest in my books! From getting digital and acoustic questions answered from Stu a few years ago, having a pleasant interaction with Robin in 2016 and to finally being treated with great respect from Joe throughout the process of purchasing my new instrument... I just want to convey a sincere "thank you" to all you guys! You made me feel like royalty! In regards to acquiring my purchase, the process was painless. I did it all remotely and Joe made sure that all steps were covered in terms of making sure I was well informed with all the pertinent information I would need right up to the delivery of my unit.I am extremely happy with my new instrument and with the team at Merriam Pianos! I have recommended potential piano buyers to them over the years and will definitely continue to do so!read more
Gloam Treader
13:42 03 May 20
After much research, I wanted to purchase a Kawai K300 piano, which seemed to have the perfect specs for our narrow Toronto home, and discovered Merriam pianos through their website (which is encyclopedic as regards pianos). My mother had also recommended this store. I had the pleasure of dealing with Robin, who provided me with exceptional service, and facilitated the process of removing our old piano and moving the new Kawai to our house. Since we are in the midst of a pandemic, it is no longer possible to go to the store to try pianos on the premises, but if a customer is dissatisfied with the piano, he/she is permitted to return the instrument within a month of purchase. Not an issue for us! We are absolutely delighted with our new instrument (second week - still settling in). The piano was shipped to the Oakville location, tuned, and delivered to our house in under a week! The movers used by this company were professional and punctual. During this period Robin contacted me several times/made himself available for questions throughout, so the whole process was worry-free. The warranty is good for 10 years and the company also offers another follow-up tuning. I highly recommend this store - professional with superb service and products.read more
James Z Productions
05:51 30 Jun 20
Amazing customer service. I bought a Roland FP-10, which had clicky key issues after a week of use. Merriam Pianos was quick to respond and swapped a new one for me within a week. Super amazing!read more
Reliable Printer
16:22 26 Jun 20
very friendly customer service.very informative and helpful in guiding to buy the right product. excellent service fulfillment. Followed up with us before and after delivery. i would highly recommend Merriam Pianos for your purchase.read more
Jerry Ye
20:35 24 Jun 20
At the beginning I ordered a keyboard stand online but they sent the wrong item which didn't fit. However Riley offered to schedule to delivery the right item and pick up the wrong one right away when I notified them about the issue. They really tried their best to fix the problem, and as a result only 2 days later I received the right keyboard stand I originally ordered.Due to the Covid situation I couldn't visit their store, and Riley has been really helpful still provided useful info and answered my questions by email and phone calls. I ended up buying the Kawai digital piano from them at a very reasonable price, and really happy with the whole transaction process and their service. I would strongly recommend this store if you're looking to buy a digital or acoustic piano.read more
IamRT
17:40 19 Jul 20
We went to the Vaughan location. Every staff member was friendly and helpful. Michael is the piano specialist. Super friendly and knowledgeable person. We bought the KDP-110 for our boys. It was easy to assemble. We've been using it for 6 months now and it's been perfect for us. Our kids have been playing it almost every day and learning new songs. Great piano. Very happy customer!read more
Brent Fleck
23:10 19 Jul 20
I received First Class Service from Merriam Pianos! I ordered and received a digital piano from Merriam at a lower price then I could find anywhere else and the service provided by Riley at the store was outstanding! The communication and follow up from Riley was exceptional. I would definitely recommend Merriam Pianos and Riley!Brentread more
Lili Korie
00:49 26 Aug 20
Patrick is very knowledgeable and professional helped my son to choose his Perfect piano. Highly recommended to check this place if you are looking for piano.read more
Perry S
14:36 07 Dec 20
I went to a chain music store and dealt with someone who clearly knew very little about pianos. That store may have been closer, but I decided to deal with people who knew pianos. I found the perfect digital piano for my needs and had it shipped directly to my door in no time at all. I am very, very happy with my purchase and the service I received. I couldn't have hoped for an easier transaction.read more
Deanna Davignon
21:43 18 Aug 20
We absolutely love our new Kawai GX2 grand piano! Mike Daly was great to deal with and answered all of our questions! He also made sure we got the best deal by alerting us to rebates while we were still in the decision making process. If you are in the market for a piano, definitely check out Merriam Music and ask for Mike!read more
joseph baqaeen
13:55 02 Mar 21
Great service from end to end, from purchasing to installation. Michael was patient, friendly and super knowledgable. The other staff members are friendly too. I got the KDP110 which I am very pleased with. I would definitely recommend this place.read more
Chris Gurski
00:02 26 Jun 21
Fantastic piano tuning service. Andrew was super knowledgeable, professional and friendly. Will be using their services forever! Thanks so much.read more
Babak Shalchi
19:01 03 Jul 21
I purchased a piano from Merriam Pianos. Stu who is the sales manager, is the nicest person you can imagine! He gave me all the information I needed to find what I'm looking for, and let me demo the pianos for myself. When I finally found what I truly loved, he gave me a big discount to meet my budget. The whole transaction was the best shopping experience I ever had.read more
Tony S
03:16 05 Nov 21
A great piano shop, their sales manager is very, very professional, patient and can play beautiful music, they will not recommend you pianos beyond your budget, highly recommend this shop!read more
Colin Andrew Forrest
23:32 06 Dec 21
We were in the market for a new or used upright piano. There were several companies we had our eyes on in the Toronto area. Merriam Pianos in Vaughn was the closest and our first stop. Arriving just as the doors were opening, the very friendly gentleman (a music teacher) began showing us around. Once the saleswoman, Kalista arrived, she took over and well, the rest is history. There were so many wonderful pianos to look at, but as good fortune would have it, a used Yamaha U3 had just arrived in the store, and it was exactly what I was looking for. Kalista was wonderful to work with, made sure we got a great deal, and today, the piano arrived fully tuned and sounding amazing. We highly recommend Kalista and her team at Merriam Pianos.read more
Marg5555 S.
22:08 17 Jan 22
I had an amazing experience ay Oakville store! Brent helped me out to choose a piano that I was longing to buy for a very long time. I have just started learning to play and have no understanding of how to choose proper piano. Brent took his time to explain everything to me and showed pianos within my budget. I picked a non expensive instrument and was still treated with respect and patience. If I could leave you 10 stars, I would.read more
Judy Dao
01:23 30 Jan 22
The experience here was awesome!!Came in looking for a CA99 ($8K) and NV5 ($12K). The salesperson (Robin) could have easily tried to sell us the 12k one but he looked at our situation and suggested the 8k one which tells you enough that he just cares about the customer getting the right piano for their needs. He made the whole experience so easy and enjoyable, I'd recommend anyone looking for a piano to come here because they truly are nice genuine people and not looking at you as a dollar sign.read more
Ashmit
20:39 25 Apr 22
We ordered a piano from here and unfortunately Kawai was back ordered due to Covid. Our initial sales agent kept delaying us until providing a loaner made by Roland. Somehow we were fortunate to get connected with Patrick (Ext 283). He instantly found us a piano in inventory that was delivered to us in 2 weeks. He ensured everything we needed was taken care of as well as the refund as the model was LESS than the one we paid for, despite them being very very similar! If you need a piano call Patrick!read more
Tina Dolatzadeh
19:41 16 Jul 22
I like the school and their method for young kids. The teachers are great too and we had a great experience with them.
Gordon Skerratt
23:13 22 Jul 22
I purchased a baby grand piano from Robert Lowry about 15 years ago. Don was amazing then and has continued to impress. While refinishing it, he made sure I was involved in the process at every step of the way. He suggested a mahogany finish and it turned out beautifully - it’s a beautiful feature of my home. A few years after I bought it, the leg broke and he was there to help with the repair. The ongoing support from Robert Lowry is world-class.read more
Farah Siam
01:27 03 Sep 22
Bought a piano from here recently. Brandt was Beyond amazing, took the time to teach us about pianos and helped us pick the best fit for us.read more
Calvin Cheung
01:26 07 Jan 23
I recently started searching for my dream piano. I chatted with Brent from Merriam Music online. I was impressed by his initial email on the Estonia piano. He was thorough and provided me with concrete information and not just sales pitch. I then proceeded to visit their stores at the Robert Lowry location and the Oakville location. I initially selected a piano then decided at the last minute to change my mind. Brent was very accomodating and provided me with a price and solution that I was happy with. I am just now waiting for the delivery of my dream piano. Brent has taken a lot of his time in answering my endless questions and has been very professional. He was even answering my text messages outside of his work hours. His efforts to go above and beyond certainly didn't go unnoticed. Thank you Brent for helping me pick my piano. I will write a follow up review once I receive the piano. I am very excited that I will finally have a dream grand piano.read more
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