I had great experience with Merriam Music. They really care about customer and pays great attention to our needs. There were some issues with other store at first but the manager solved it well and his sincerity and honesty really impressed me. There were plenty of selection in this store. I always wanted to have a great piano, finally I met mine. I love the sound and the touch of it. Highly recommend this store. The delivery service was exceptional and I even got great suggestions regarding how to arrange the piano in the living room.read more
I recently shot a music video for a non profit organization and used the rehearsal stage. I have to say that it has been one of the best experiences in shooting a music video. The guys were very helpful and assisted in all of our requirements. The rehearsal stage is very beautiful and professional. I would definitely recommend it to anyone who is looking for a professional looking stage to shoot a music video. You can make it look like an actual concert.read more
I recently bought a Kawai ES110 with the help of Riley, a very fine gentleman who was very responsive and patient, both via phone and e-mail. Dealing with Merriam Pianos was fast and simple and I am very happy with my purchase. I feel I received a greater value for the money I spent and I highly recommend this store and its professional, friendly staff.read more
My experience working with Merriam Pianos was fantastic. Having services and selection geared to my personal needs was unique. Delivery was exceptionally quick considering the distance. The personal touch of follow-up phone calls shows Merriam really care for their customers.read more
We purchased piano at Merriam yesterday. Joe made it very easy and he was very helpful. It was also a great experience for my daughter to choose a piano for her. Joe was very informative and patience. I would recommend Merriam piano to anyone planning to buy their instrument.read more
I was looking for a baby grand piano. Joe A. with his exceptional amount of knowledge and professionalism, found me a perfect fit. He was extremely patient; he can really listen to you and make you feel special. I would recommend him to anybody who is looking to buy a piano.read more
I recently bought a Kawai piano. Having no prior experience with paino, Riley took the time to understand what I needed, explain all different options and recommended a piano that best fit our need for the next few years. Riley was very professional and it was a pleasure working with him. I highly recommend this store if you are looking for a piano.read more
Bought a Kawaii upright piano. They have a great selection of pianos, and sales staff were very friendly. The piano movers were professional. The whole process was very seamless. 100% recommend.read more
Best in the business!! The service is exceptional. Staff are knowledgeable and helpful without being at all pushy. And the selection of pianos (digital, upright, and grand) is excellent. It took me months to decide and they could not have been nicer or more supportive. Now the proud owner of a beautiful piano for a great price, couldn't be happier. Highly recommend!!!read more
Phenomenal customer service. Very patient and helpful with many phone calls, emails, connections with piano moving company, etc. on our behalf. Always felt that our personal business mattered. A+ Merriam! (especially to Salesman Riley). I was so nervous purchasing our first-ever piano, but Riley always put as at ease.read more
Needed a new Kawai digital piano on short order - the folks at Merriam were so helpful and on the ball, helping me find exactly what I wanted. Brilliant knowledge and service!read more
This is the third digital piano that I buy from these stores. They have the most knowledgeable people working here. I got actual "honest" advice both musically and technically so I could take a well informed decision. I liked how honest they were when making recommendations. This made me feel that I had to take their advice seriously. All the pianos I bought from them have been a "perfect choice" for me. Mainly, because they nailed the "price/features/brand" relationship to fit my requirements.You will not be disappointed if you are seeking professional advice when buying a piano.read more
Our first time buying a piano, but thanks to Boris and Robin who made it easy for us to own one. Had a real pleasant and hassle free experience with our first piano. Thank youread more
I was really impressed with my experience at Merriam Music. Great range of pianos and excellent service. Patrick at Merriam was extremely helpful and patient. He answered all my questions, showed me a range of instruments that helped me understand some of the pros and cons, price points, etc. He spent many hours with me, and was also really responsive by email and phone (piano buying is a big deal and takes a fair bit of research and time). I was thrilled with the instrument I purchased from them - seriously, every day I get up and play I'm grateful for what I purchased, and for the experience I had there. I don't write reviews very often, but I wanted to make sure to get this in because some piano stores are like car dealerships - they might try a hard sell, or misrepresent their product, or try to upsell you, etc. I didn't feel that way at all here. I felt respected and well treated. Thanks Patrick and Merriam!read more
Excellent customer service. Both Patrick and Riley are very friendly and patient in explaining details of different models and brands, let me trying on different models for hours and helping me make final purchase decision. Highly recommend this store.read more
I had a fantastic experience here. I am new to piano and came here to purchase my first one. I wanted a digital and to see them in person, so I came in from out of town. Great selection of digital (and acoustic) pianos to help make a final choice. Riley assisted me and was very kind and knowledgeable and helped me decide on one. When I came back to finalize, I met Boris who was very friendly and patient and helped me pick it up to take home. This was back in March. I love the piano, it was a great choice for me and I have been enjoying learning. Thank you all!read more
I had a very positive experience working with Riley at Merriam Pianos to create a plan for a trade in of my baby grand piano for the purchase of a beautiful Kwai 300. With Riley’s assistance I managed to move the baby grand out of our home and a few months later moved the Kwai upright into our new condo. Through the process I was provided with timely and complete information and received very professional service from the folks at Merriam and their piano moving company Braemore. I am very happy with the deal I made on the trade of my baby grand and delighted with the K300 choice thanks to the advice from Riley, who was very patient and informative as I looked at options. Highly recommend this company if you are searching for quality in service and piano choices.read more
Excellent selection of quality pianos. Michael Daly was extremely helpful and professional, answered our questions, followed up, kept me updated and is very knowledgeable. Very happy and recommend highly.read more
Normally I don’t do reviews, but since I’m still awake and exciting @140am because of today’s Merriam visit, might as well. And the exceptionally good customer service at Merriam is definitely worth recommending.As an absolute beginner, all I was trying to do was to touch and feel some of the digital pianos, and eventually purchase one and start learning. I’ve done a fair bit of research, on paper, but never got a chance to experience the real thing. So I went to the Merriam showroom this afternoon in the hope of seeking professional advice and boy was it worth it! Thanks to Patrick, who’s extremely nice and patient, if it wasn’t for your great customer service, I wouldn’t have made the purchase on site. Oh did I mention that I bought a BEAUTIFUL Kawai CN29 at an unbelievably good price! it’s definitely an impulse buy, I was never planning to make a purchase even after I’ve seen and touched all the floor models. It was after you’ve played the nice piece on kdp110 and CN29 that I started to seriously think about getting one right there. What I didn’t tell you was that we’ve had our eyes on the Casio PX860 that’s going to be on sale at Costco.ca for $900 from Feb 17. Money was already put aside for it (in another word, I’ve spent so much more than planned, thanks to Merriam) Another thing I didn’t say was the key action on the PX850 and PX160 in your showroom, well, idk, just felt so bad compare to Kawai, even the KDP110 feels so much better than the Casio. So there’s that, I guess I could comfort myself saying money well spent. Anyways, it was a pleasant surprise visiting the showroom, and I would hands down recommending Merriam pianos to anyone who’s looking to buy or even just to experience different kind of pianos. Great place to start, and very likely the place to finalize the purchase, just like what I did. Finally thanks to Stu, for making this deal happen. I’m a fan, watched all your YouTube videos, those reviews were really helpful during my research phase, and they were also one of the reasons why I ended up in your showroom today and made a purchase. Keep it up;)read more
Came here to purchase a keyboard to play at the church and had an amazing experience. Our sales associate Boris was very kind and knowledgeable about their selection of keyboards. He did not push us to buy anything which was a plus too. The store is so beautiful and clean!read more
Me and my family went to Vaughan location to test Kawai selection of pianos. Riley assisted us and was very kind, helpful and knowledgeable. He provided best prices as well as help getting us reasonable price discount. Thanks Riley! I appreciate the delivery company they use as well because they were very carefull assemblying the piano we bought.Great service over all and definitely recommend!read more
Had an amazing first experience at Merriam Piano Oakville this afternoon. Customer service was helpful, knowledgeable and give customers the opportunity to discover various kinds of different pianos.This first introductory visit definitely helps for your own research and I will definitely come back for further testing and details to move forward in the process of getting my first Grand Piano.So far the best experience in GTA. Thanks to the staffread more
